Today on the show we have Sydney Strader, Head of Customer Success at Catalyst.
In this episode, we talked about what motivated Sydney to make the switch from a career in marketing to customer success, how you can align compensation between sales and customer success.
We also discussed her time at Invision and how they maximized value for their customers by taking renewals off the CS team’s plate and how their hyper-growth masked churn and retention. Sydney also shared her number one challenge working at Catalyst and what a customer success team of customer success platform looks like.
As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
CHURN FM