Keys To The Shop : Equipping Coffee Shop Leaders Your Employee Handbook is Worthless
We have developed a mentality that if we can just get the right manual, the best onboarding, the most effective hiring process then all will be well and staff will magically fall in line and our shops will run smoothly. The truth? It's not that easy, no matter how hard you work on those things. Today we will be discussing this propensity, why it is dangerous, and how the real work begins and ends with hands-on leadership.
Recommended episodes:
123 : The 10 Essentials of a Barista Manual
109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it
194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader
179 : What you MUST Know About Employee Culture w/ Stan Slap
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