Ecommerce Marketing School cover image

Ecommerce Marketing School

What It Takes To Win Black Friday (And Create An Amazing Customer Experience) #621

Oct 19, 2023
Ecommerce expert Drew Sanocki shares secrets for winning Black Friday, including tactics like RFM segmentation, planning profitable email sequences, and optimizing deals with alternative incentives. He also highlights the importance of enhancing customer experience for repeat purchases, utilizing various marketing channels, and creating personalized experiences through automated handwriting.
19:08

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Black Friday pulls demand from other periods in Q4, brands should focus on profitable offers.
  • Maximizing the lifetime value of Black Friday customers through personalized experiences and targeted marketing.

Deep dives

The Context of Black Friday

In this podcast episode, Drew Sonaki discusses the context of Black Friday and the dynamics surrounding the event. He highlights that Black Friday has taught customers to wait and buy during that specific week, but this doesn't necessarily bring net new demand. Instead, it often pulls demand from other periods in Q4. Additionally, the focus on discounting during Black Friday has led to a phenomenon where brands may see high revenue but struggle to make a profit. Drew emphasizes the importance of understanding this context when planning Black Friday tactics and suggests focusing on profitable offers and maximizing revenue.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode