Join Amas and Bob as they discuss eliminating phone calls from contact centers:
Before you join the movement to eliminate phone calls from your contact center you should listen to this.
Select quotes.
- "I think they are trying to kill the phone call because they're expensive...."
- "Is frontier airline the model for customer service?"
- "At the end of the day, if I think of the best phone call I have ever had with a customer service agent, I still wish had never happened...."
And much more
Contact Amas and Bob.
http://linkedin.com/in/amastenumah/
https://www.linkedin.com/in/bobfurniss/
