Healthtech Pigeon How can telehealth solve healthcare's biggest challenges?
Sep 28, 2025
Hannah Jelliman and Niki Loboda from Whereby dive into the world of telehealth. Hannah discusses the importance of user experience, emphasizing that merely 'good enough' technology no longer meets patient needs. Niki highlights the critical balance between reliability and privacy, explaining how trust is built through simplicity. They explore the mental burdens on clinicians and how effective technology can enhance care quality. Together, they tackle barriers to adoption and the necessity for transparent practices to foster confidence in virtual healthcare.
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State Of Virtual Care Research
- Whereby surveyed telehealth builders and facilitators to map the state of virtual care five years post-pandemic.
- The goal was to identify barriers, opportunities, and industry expectations for virtual care.
Quality Now Trumps Flashy Features
- Users now expect high-quality, reliable video experiences because video calling is normalized.
- Telehealth vendors must prioritise privacy, ease-of-use and reliability over flashy features.
Reduce Clinician Tech Burden
- Provide clinicians with training, documentation and proactive troubleshooting to minimize tech interruptions during consultations.
- Build pre-call checks and simple UI to reduce clinicians acting as IT support and to improve patient experience.