628. The Hidden Driver Behind Every 5-Star Review

Five stars don’t come from competence alone. The truth? People don’t rave about the product, they rave about how they were treated. 

In this episode, Brian Gubernick breaks down the hidden driver of top reviews: experience. It’s not the transaction, it’s the touch points. The difference between a four-star and a five-star review is the responsiveness, empathy, and connection your clients feel.

Brian shares how to audit your testimonials, engineer meaningful client touch points, and make your people visible, so your service goes beyond delivery and creates loyalty.

Your challenge today: add one new intentional touch point this week. Don’t just be excellent at what you do, make people feel excellent while you do it.

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Tune in to this podcast every weekday morning for 10 minutes or less as Brian shares lessons and stories about how to make positive changes in your life and business, one day at a time.

That’s what the “No Days Off” movement is all about. The objective is to spend focused time each day improving in some small way. Each episode presents questions to contemplate, concepts to understand, and actions to take in Business & Leadership, Wealth & Finances, Personal Development & Growth, Time Management, Mindset & Attitude, Relationships, Family & Parenting, and Health.

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Meet Your Host:

Brian Gubernick is a visionary leader with over 20 years of diverse business and life experience. Currently the Chief Real Estate Officer for PLACE Inc and Co-Founder of Metrix Masterminds, Brian has held numerous other significant roles in the real estate industry including property investor, Realtor, sales team owner, brokerage operating partner, title/escrow company investor, property management partner, and start-up executive. Brian has also trained and/or personally coached thousands of sales professionals on the tenants of business success, leadership, and personal development. 

Brian’s passion for excellence is matched only by his love for family. He resides in Scottsdale, Arizona, with his wife and two daughters. When he’s not creating exceptional real estate experiences or nurturing his entrepreneurial ventures, Brian can be found enjoying quality time with his loved ones.

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