The six core elements of ROCKSTAR customer experience - Interview with James Dodkins

The six core elements of ROCKSTAR customer experience - Interview with James Dodkins, founder of ROCKSTAR CX, speaker, accidental #1 best selling author and host of ‘This Week In CX.’ James joins me today to talk about the work that he does, what is going wrong with many customer experience transformation programmes and the 6 core elements of really good customer experience.