Keys To The Shop : Equipping Coffee Shop Leaders 185 : Exploring the La Marzocco Cafe w/ Amy Hattemer and Carolyn Reddy
One of the world's most compelling cafes is also run by one of the world most iconic and trusted espresso machine companies. Located in the lobby of KEXP, the La Marzocco Cafe in Seattle, WA has been operating for almost 4 years. Every 4-6 weeks the cafe is taken over by different world-renowned roasting companies who design a full experience that represents their brand to the guests visiting the shop.
La Marzocco Cafe staff and management are not only tasked with representing the coffee well in each residency, learning new workflows, and information - but they must also be able to communicate the ethos and vision of the resident roaster to the customers who come to experience what that particular roaster has has to offer.
When you are essentially opening a new cafe every month you need systems, communication, and the right people to work in this environment of constant change.
This is what we will be discussing today with the two people who head up this mammoth effort, Program Director, Amy Hattemer and Cafe Manager, Carolyn Reddy. Between the two of them we get an inside look at how the cafe came to be and how it operates such an amazing concept so successfully.
In this conversation you will learn about:
- The genesis of the La Marzocco Cafe
- Their hiring and training process
- Operation of a residency
- The values that drive the cafe
- The importance of feedback
- Managing change seamlessly
Links:
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Related Episode:
089 : Andrew Daday, GM of La Marzocco USA : Leadership, Innovation, Service, Heritage
163 : Lessons from Crush the Rush w/ Josh Littlefield
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