In episode #603 of the Inspiring Women in CX podcast, Clare Muscutt talks to Samantha Conyers, the Chief Experience Officer at EXCO, about…
🇹🇹 Pioneering CX in the Caribbean and the growth of the industry in recent years
🧰 Her practical approach to CX having led, designed, and implemented experiences from scratch
🗯️ The negative reputation that surrounds the term ‘consultant’ within the region
⚖️ Bootstrapping, burnout, micro-managing in the pursuit of perfection, and the elusive work-life balance
⏩ Implementing AI to ‘shorten the route’ to human connection and empower agents and employees
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Inspiring Women In CX