SaaS Builder Podcast Double down on existing customer success strategies or diversify?
Mar 27, 2025
05:56
John Gleeson, General Partner and Founder at Success Venture Partners, delves into modernizing customer success strategies in the ever-evolving SaaS landscape. He challenges the traditional playbooks, advocating for a first-principles approach informed by comprehensive industry and organizational insights. Discover how shifting from seat-based to outcome-based models can redefine success and influence monetization strategies. This discussion emphasizes the critical role of customer success leaders in shaping pricing and packaging for future growth.
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