Wally Kankowski owns a pool repair business in Florida and likes 12 creams in his McDonald’s coffee each morning. What he doesn’t like is the way the company is pushing him to place his order via a touchscreen kiosk instead of talking with counter staff, some of whom he has known for years. “The thing is knocking someone out of a job,” he says.
Learn about your ad choices:
dovetail.prx.org/ad-choices
