How to get the best out of everyone

A staggering 80% of employees feel their performance management experiences haven't motivated them to improve. This is a wake-up call for leaders!

In this episode I delve into the fallout from not managing people effectively and provide ways we can redefine motivation and performance in the workplace.

I cover:

• Importance of getting the best out of everyone in the workplace
• Challenges of keeping people motivated and ensuring high performance
• Managing underperformers and the impact on organisational culture
• Research findings on performance management and motivation
• Addressing underperformance and the need for consequences
• Providing positive reinforcement and continuous feedback
• Balancing consequences with creating a safe environment
• Dealing with poor behaviour in the workplace and its impact on culture
• Setting clear expectations and providing positive reinforcement for high performance.

Creating and maintaining a high-performing culture is no walk in the park, but it's a skill we all need to master. So, if you're ready to set expectations, provide reinforcement, and introduce a little jeopardy to keep everyone on their toes, then you won't want to miss this episode.

Useful links 🔗

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🎙️ Check out ⁠⁠⁠Inside Out Culture Podcast⁠⁠⁠ where myself and Cath Bishop get behind the headlines of cultures making the news to extract the learnings and insights, good and bad.

Timestamps

Introduction (00:00:01)

Colin Ellis introduces the podcast from Thailand, discussing his choice of coffee and the challenges of getting the best out of everyone in the workplace.

The Challenge of Motivation (00:01:08)

Addressing the challenge of keeping people motivated and ensuring they perform to their abilities, focusing on avoiding carrying passengers in a pleasant culture.

Recognising Underperformance (00:02:13)

Discussing the recognition of underperformance and the importance of performance management, citing examples from Gallup's survey and organisational restructuring.

Managing People Out (00:04:22)

Exploring the strategy of managing people out before they start, as exemplified by Tony Hsieh's approach at Zappos and Atlassian's induction process.

Expectations of Behaviour (00:06:31)

Emphasising the significance of setting clear behavioural expectations as the starting point for effective performance management.

Expectations of Performance (00:08:49)

Differentiating between behavioural and performance expectations, highlighting the importance of setting team goals and fostering a collaborative approach.

Positive Reinforcement (00:12:26)

Explaining the concept of positive reinforcement in providing feedback and praise for meeting expectations, and the impact on desired behaviours.

Feedback and Continuous Improvement (00:14:43)

Emphasising the importance of providing continuous feedback through face-to-face conversations and the role of empathy in helping individuals improve.

Consequences of Underperformance (00:18:09)

Addressing the need for consequences for failure to meet behavioural and performance expectations, emphasising the importance of clarity and the impact on organisational culture.

Performance Management and Behaviour Expectations (00:21:17)

Discussion on dealing with poor behaviour in the workplace and the options available for managing performance.

Effective Coaching and Training (00:22:05)

Importance of tight processes and empathetic coaching for safeguarding the organisational culture and setting clear expectations.

Getting the Best Out of Everyone (00:23:15)

Creating a work environment where employees understand expectations, receive feedback, and know there are consequences for not meeting standards.