Alvin Cho, VP at Fiserv, shares insights on transitioning from 'pirate mode' to 'navy mode' in team dynamics, empowering knowledge transfer, and enabling independent decision-making. He discusses balancing tactical execution with strategic innovation, managing time for product leadership, and navigating communication challenges to achieve project success.
Empowering team for decision-making like a Pirate ship fosters knowledge transfer.
Shifting to Navy mode focuses on alignment, strategy, and team independence for successful outcomes.
Deep dives
Philosophy on Decision Making
Alvin Joe emphasizes empowering his team to make decisions and focuses on high-level decision-making for maximum impact. He stresses clarity in roles and responsibilities, transparency, trust, and closing feedback loops. By setting a clear vision, guiding principles, and involving the team in decision-making processes, Alvin ensures alignment with the product goals and empowers his team to make informed decisions, ultimately leading to successful outcomes.
Time Allocation and Product Journey
Alvin describes his time allocation strategy, focusing on tactical execution with the team and research strategies for innovation, alignment, and future planning. He initially divides his time evenly between tactical execution and research. As the product matures, he shifts more time towards research, alignment, and strategy. Continuous alignment with stakeholders, defining clear metrics through OKRs, and adapting decision-making based on new information are essential aspects of Alvin's approach.
Challenges of Alignment and Communication
Alvin highlights challenges in expressing complex ideas succinctly for different audiences and ensuring alignment horizontally and vertically. Communication, pitch decks, and visual aids help in conveying ideas effectively. Human conversations, demos, and setting clear OKRs enhance alignment and understanding within the team. Alvin emphasizes early data collection, clear goal setting, and effective communication as key elements for successful alignment and decision-making.
In this episode we chat it up with Alvin Cho - VP of Product and Engineering & Head of Developer Experiences, Digital Innovation & Transformation at Fiserv.
Alvin describes how he gets in the trenches with his team when it comes to big and new ideas; this time spent together carving out the problem and defining the right solution is akin to operating like a Pirate ship - deep water, small vessel and lots of holding hands.
This approach has lots of benefits, not the least of which is the osmosis effect on empowering knowledge transfer, and enabling his members to make independent decisions. This is important because Alvin needs to shift into operating like a well oiled Navy carrier where alignment is critical. Alvin can start to focus a bit more on narrative development and strategy, while his team keeps moving in the right direction but without the in trenches presence.
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