S9E02 Customer Success for Imaging Informaticists

In this episode, we explore the rise of Customer Success in healthcare & imaging informatics—where it came from, how it differs from traditional IT approaches, and why it's gaining traction in the industry. We discuss the Customer Success mindset, key principles for driving outcomes in healthcare, and practical frameworks for building successful programs. You'll also hear strategies for launching a Customer Success function, fostering customer advocacy, and creating long-term value for both users and organizations.

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Special Thanks to @RandalSilvey of http://podedit.com for editing and post processing support.