The Cheese Board in Reno, NV was founded in 1981 by Debbie Branby. Nearly 40 years later, in 2017, after about a decade of working at the Cheese Board for Debbie, sisters Krista Kintop Phillips and Caitlin Kintop Fletcher purchased their place of employment. The transition from employee to owner hasn't been easy, but they have handled it with grace.

Show notes… Favorite success quote or mantra:

"What if you fall? What if you fly?"
There is no elevator for success; you have to take the stairs."

In today's episode with Krista Kintop Phillips and Caitlin Kintop Fletcher we will discuss:

Focus on best-case-scenario
Slow road to success
Women pioneers in the restaurant industry
Transformative relationships with your staff
Debbie Branby opening the restaurant back ion 1981 and its evolutions
Evolving with the market
Surviving recessions
The importance of inventory management
Insurance policies
"Oh shit" money and the need for it
Navigating emotional connections to your business
Partnerships/family partnerships
Lawyers and legality of buying a business

Today's sponsor:

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Knowledge bombs

Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
- Hard work
What is your biggest weakness?
- Relinquishing control
What's one question you ask or thing you look for during an interview?
- "If you could anything from anywhere in the world, what would it be?" Looking for an authentic, interesting answer.
What's a current challenge? How are you dealing with it?
- SOPs - standard operating procedures
Share one code of conduct or behavior you teach your team.
- Respect each other
What is one uncommon standard of service you teach your staff?
- Humor, safe place
What's one book we must read to become a better person or restaurant owner?
- The War of Art by Steven Pressfield
- The Infinite Game by Simon Sinek GET THIS BOOK FOR FREE AT AUDIBLE.COM
What's the one thing you feel restaurateurs don't know well enough or do often enough?
- Know their costs, watch their costs; avoid mistakes
What's one piece of technology you've adopted within your four walls restaurant and how has it influence operations?
- Toast POS
If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- Don't take yourself too seriously
- Be authentic
- All you need is love.

Contact info:

Website: www.cheeseboardcatering.com

Check out Krista and Caitlin's podcast The Good, The Bad, & The Drinking

Thanks for listening!

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Huge thanks to Krista Kintop Phillips and Caitlin Kintop Fletcher for joining me for another awesome episode. Until next time!

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