From the Yellow Chair Call Center Mania: KPIs, Outbounding and Management
In the Lemonade stand this week, we have special guest Sarah Vest!
Sarah is the Call Center Manager for McWilliams & Son Heating, Air & Plumbing.
We discuss KPI's, best practices, and all things empowering for your call center team. From defining what makes up a call center to learning powerful ways to track success, Sarah brings the knowledge to the Lemonade Stand for this impactful episode.
After listening to this episode you will learn:
- What makes a Call Center
- How to measure success in the Call Center
- Outbounding tactics and best practices
- Training a top-tier Call Center Team
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