Leading Experience as a CXO Inside One of America's Largest Health Systems

This week on The Modern Customer Podcast, Sven Gierlinger breaks down what CX leadership really looks like at scale.

As SVP and Chief Experience Officer at Northwell Health, Sven leads experience across one of the largest health systems in the country—bringing hospitality principles, cultural leadership, and practical technology into healthcare.

🎧 Listen to the full episode to learn what modern healthcare CX leadership really looks like—when it's done right.

Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer.

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