

Consumer Banking in a Rapidly Changing Competitive and Regulatory Environment
Sep 18, 2024
Kelvin Chen, Senior Executive VP and Head of Policy at the Consumer Bankers Association, shares insights from his extensive experience in regulatory affairs. He discusses the evolving landscape of consumer banking and the Credit Card Confidence Campaign aimed at enhancing consumer understanding. Chen highlights the impact of tech advancements like AI in banking regulations, the need for cohesive federal guidelines, and the importance of communication between regulators and the industry to ensure consumer protection.
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