Tech Disruptors JPMorgan CIO on How the Global Bank is Approaching Generative AI
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May 29, 2025 Lori Beer, the Chief Information Officer of JPMorgan Chase, leads an $18 billion tech budget and oversees 63,000 technologists. In this discussion, she reveals how JPMorgan is navigating the complex landscape of generative AI and automation. Topics include the transformative power of AI in banking workflows, the critical role of data management for success, and strategic cloud adoption. Beer stresses the balance between compliance and innovation, showcasing the bank's ambition to become an AI-native institution while maintaining robust cybersecurity measures.
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JPMorgan's Four Tech Pillars
- JPMorgan's tech strategy has four pillars: delivering leading products, continuous modernization, unleashing data power, and protecting the bank.
- Treating data as a strategic asset and evolving continuously underpin their competitive advantage.
Harness Data Strategically
- Focus on data quality, governance, and treating data as products to unlock value across divisions.
- Use technologies like data mesh and real-time data pipelines to connect fragmented data and enable cross-business insights.
Measuring AI ROI
- JPMorgan measures ROI on tech investments by balancing mandatory spend and business-driven use cases.
- AI investments focus on capacity creation and embedding AI into workflows, not just isolated use cases.