Becker’s Healthcare Podcast Richard Clarke, Chief Data and Analytics Officer and Board Member at Highmark Health
5 snips
Oct 25, 2025 Richard Clarke, Chief Data and Analytics Officer at Highmark Health, shares his expertise in healthcare. He explores how agentic AI is revolutionizing healthcare delivery and discusses strategies for adopting generative AI to improve member experiences. Richard emphasizes the importance of building AI literacy and establishing centers of excellence within organizations. He also highlights the need for resilient leadership and a growth mindset to navigate the rapid changes in technology, making a case for innovation in healthcare workflows.
AI Snips
Chapters
Transcript
Episode notes
From Neuroscience To Enterprise AI
- Richard Clarke described his career path from neuroscientist to McKinsey to Chief Analytics Officer at Highmark Health.
- He connected his PhD work on neural networks to modern enterprise AI applications.
Generative AI Fits Healthcare Needs
- Generative AI aligns closely with key healthcare challenges like affordability and member experience.
- Highmark targets call centers, ambient listening, and company-wide AI literacy to address those issues.
Combine Training, Role Modeling And Incentives
- Build an AI center of excellence, create ambassadors, and role-model usage to scale literacy.
- Tie generative AI innovation goals to VP performance reviews to create incentives for adoption.