In the fast-paced world of Customer Success, the initial months of a CSM role can be both exhilarating and overwhelming. How does one strike the right balance between learning and demonstrating immediate impact? How can a new CSM ensure they're on the right path to long-term success?

In this episode, we're joined by two seasoned professionals: Bhumika Arora, a customer success career coach with a proven track record in various CS roles, and Lara Javalyn, who brings a rich tapestry of diverse experiences to her current role as a Senior Account Manager.

Together, they unpack:

• Strategies for the first 30, 60, and 90 days in a CSM role.
• Navigating the challenges of making an impact and continuous learning.
• Insights into common obstacles faced by new CSMs and advice on overcoming them.

Whether you're stepping into the customer success domain for the first time or are a seasoned professional looking for fresh insights, this episode offers a goldmine of advice to set you on a path of excellence. Dive in and discover the art of transitioning from a rookie to a pro in Customer Success.

Take a look at the resource below:

- Code for Success Coaching certification: BALAUNCH39, and this is for 60% Off.

- Take a look at Bhumika's coaching program and resources, Ruffday Coaching

- What is a RACI Chart?

- For CS free learning materials and certifications check the following academics, Udemy, Aspireship, Gainsight, Planhat, and Catalyst.io

- We recommend you to join, CS Connect a Customer Success Community.

Connect with Lara Javalyn on LinkedIn.

Your Hosts ⁠Bayron Toruño⁠ and ⁠Nav Thomas⁠ are also open to chatting with you!