Customer Success Talks From Rookie to Pro: Making the Most of Your First 3 Months as a CSM | Bhumika Arora & Lara Javalyn
In the fast-paced world of Customer Success, the initial months of a CSM role can be both exhilarating and overwhelming. How does one strike the right balance between learning and demonstrating immediate impact? How can a new CSM ensure they're on the right path to long-term success?
In this episode, we're joined by two seasoned professionals: Bhumika Arora, a customer success career coach with a proven track record in various CS roles, and Lara Javalyn, who brings a rich tapestry of diverse experiences to her current role as a Senior Account Manager.
Together, they unpack:
- Strategies for the first 30, 60, and 90 days in a CSM role.
- Navigating the challenges of making an impact and continuous learning.
- Insights into common obstacles faced by new CSMs and advice on overcoming them.
Whether you're stepping into the customer success domain for the first time or are a seasoned professional looking for fresh insights, this episode offers a goldmine of advice to set you on a path of excellence. Dive in and discover the art of transitioning from a rookie to a pro in Customer Success.
Take a look at the resource below:
- Code for Success Coaching certification: BALAUNCH39, and this is for 60% Off.
- Take a look at Bhumika's coaching program and resources, Ruffday Coaching
- For CS free learning materials and certifications check the following academics, Udemy, Aspireship, Gainsight, Planhat, and Catalyst.io
- We recommend you to join, CS Connect a Customer Success Community.
Connect with Lara Javalyn on LinkedIn.
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