Future of UX | Your Design, Tech and User Experience Podcast | AI Design #135 People, Agents & Robots: How Work Is Changing for UX Designers
10 snips
Dec 4, 2025 Discover the transformative rise of human, AI, and robot partnerships in the workplace. Learn how tasks are being automated while skills evolve rather than disappear. Hear about the essential AI fluency needed for designers and explore innovative job archetypes that are reshaping workflows. Real-world examples illustrate the balance between AI efficiency and human judgment, revealing the vital role of UX in designing these collaborative experiences. Dive into the future of work and the challenges and opportunities it presents for designers!
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Human‑Agent‑Robot Partnership Model
- Work will shift from task replacement to task reallocation between humans, agents and robots.
- Humans keep judgment, nuance and context while agents handle information gathering and robots handle repetitive physical tasks.
Design Collaboration, Not Just Interfaces
- Design collaboration models, not just tools or screens; map who does what and why.
- Let agents do information work and let humans validate tone, empathy and sensitive decisions.
Customer Support Reimagined
- Patricia contrasts today’s human-run support workflow with a future agent-driven workflow that drafts replies and flags risk.
- Humans then review tone and escalate sensitive cases, keeping final responsibility.
