How Wolters Kluwer Became a Cloud-First, AI-Driven Enterprise with CIO Mark Sherwood

In this episode of Technovation, Peter High speaks with Mark Sherwood, Chief Information Officer at Wolters Kluwer, a €6B global professional services and software firm headquartered in the Netherlands. Mark joined as CIO in December 2024 and has helped accelerate the company’s transition from a traditional publishing business to a tech-centric organization.

Mark discusses how his global team supports the company’s AI- and cloud-first strategy, the role of business relationship managers (BRMs) in bridging tech and business, and how a strong innovation culture helps Wolters Kluwer stay ahead in the digital age. With nearly half the company’s products leveraging AI and a robust multi-cloud foundation, the firm is redefining access to expert content in legal, tax, healthcare, and finance.

Key topics include:

• Building a multi-cloud foundation for global resilience and innovation
• The evolution from a holding company to a unified operating mode
• Scaling AI across products while protecting intellectual property
• Driving cultural change through transparency, inclusion, and BRM alignment
• Balancing cutting-edge tech with ethical AI and data governance