Lead With AI Hello Patient: The AI Revolution That's Fixing Healthcare's Most Frustrating Problem
Sep 16, 2025
In this engaging conversation, Alex Cohen, Founder and CEO of Hello Patient, tackles the healthcare industry's frustrating communication problems. He shares how his journey began with failures at Carbon Health, culminating in an AI breakthrough that transforms patient interactions. Alex explains how Hello Patient's solution enhances appointment scheduling and refills while ensuring HIPAA compliance. They also dive into the future of automated, personalized healthcare communication and address critical issues like AI trust and misinformation. A must-listen for those curious about healthcare innovation!
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LLMs Finally Made Healthcare Conversation Work
- Alex Cohen recognized LLMs finally enabled real conversational automation in healthcare after failed attempts four years earlier.
- Hello Patient was built to solve call center problems that keyword-based IVAs couldn't handle.
Patient "Holy Smokes" Moment
- Alex described the "holy smokes" moment when patients realize the agent can actually find appointments and do tasks conversationally.
- Patients often accept AI once it solves their real problem, whether voice or text.
Tool-Enabled Agents Replace Rigid Flows
- Hello Patient uses context-specific system prompts plus integrated tools to query EHRs and perform tasks in any conversational order.
- This replaces rigid deterministic flows with tool-enabled agents that collect info adaptively.
