How to harness AI to make your Customer Experience rock with James Dodkins

In this episode we spoke with James Dodkins, best selling author, keynote speaker and The Customer Experience rockstar!

During our chat, James discussed how brands can better understand and harness AI to elevate their Customer Experience strategy.

James also reflects on how we can balance the digital and human touch in the era of AI and shared examples of where he's seen AI having a positive impact on CX. 

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