230. Sales As The Science of Service w/ Todd Caponi

“Certain words are used in business so thoughtlessly that they have become devoid of meaning: Authentic. Real. Transparent. And there is no one I trust more to rescue them than Todd Caponi.”
Those words are from Ethan Zoubek, CRO at Atari. And he shared these words about a fantastic book titled “The Transparent Sales Leader: How the Power of Sincerity, Science, and Structure Can Transform Your Sales Team’s Results”
It’s the second book by today’s guest - Todd Caponi. We talked about his first book, The Transparency Sale, here on the podcast back on Episode 90: “Why Transparency Sells Better Than Perfection”
Todd is an author - as well as an advisor, speaker, workshop leader, and sales historian - who built his career in sales leadership roles at companies like SAP, Exact Target, and Power Reviews.
Todd’s back on the show to talk about:
When the science of sales began to emerge
Why successful sales leadership is like the ultimate team sport
How the power of sincerity, science, and structure can transform your sales team’s results
How digital pollution and noise impact today’s sales cycle
Where in the sales process can you set consistent and transparent expectations 


More information about Todd and today’s topics:
LinkedIn Profile: https://www.linkedin.com/in/toddcaponi/
Company Website: https://toddcaponi.com/
Todd’s Website: https://www.toddcaponi.com/
Check out Todd’s books below:The Transparency Sale:https://www.amazon.com/gp/product/B07KFPQD76/ref=dbs_a_def_rwt_bibl_vppi_i0

The Transparent Sales Leaderhttps://www.amazon.com/gp/product/B0B23DZHFR/ref=dbs_a_def_rwt_bibl_vppi_i1 




Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.