HKS Prof. Stephen Goldsmith says technology is enabling cities to radically change the way they operate, and both city workers and citizens stand to benefit. He describes how governments will shed the strict bureaucracies of the 20th century in favor of a distributed model where the city acts as a platform and service providers can be evaluated by outcomes. Goldsmith is the director of the Innovations in American Government Program out of the Kennedy School’s Ash Center, and recently co-authored, alongside Neil Kleiman, the book “A New City O/S - The Power of Open, Collaborative, and Distributed Governance.”