The Pursuit of Scrappiness #26 Juan Borras 🇪🇪 🇪🇸 (Outvio) on how good eCommerce sites stand out, importance of post-sales experience, engineering spaceships & reverse trend of working from.. office
Juan Borras is the Founder and CEO of Outvio, an Estonian startup whose mission is helping eCommerce improve the shipping experience. Outvio raised $2.5m just now to expand their product across Europe. An engineer by training with experience from the European Space Agency as well as having started several businesses, Juan now leads Outvio on a rapid growth path towards being a household name in the eCommerce tools space
We talk about the shipping experience and how it can make or break an eCommerce product in conjunction with customer loyalty and lifetime value. We also take an engineer's perspective on starting and running a company as well as talk about different strategies and tools for effective team management and productivity
The topics covered in this episode with Timestamps
[02:00] - Introduction and the origins of Outvio
- What Outvio does
- The issues online stores have with shipping
- Details of selling on Amazon
- Importance of the shipment UX
- Returns as a key part of eCommerce
[25:20] - Customer loyalty and lifetime value
- Best UX practices in eCommerce
- Personalization of the shopping experience
- Lifetime value
- Standing out in eCommerce
- Maximizing sales through good UI/UX
[35:30] - Entrepreneurship & engineering
- Engineering for European Space Agency
- Challenging the impossible
- Serial entrepreneurship
- Nature of an engineer
- How hiring works at Outvio
- Office vs. remote
[52:15] - Productivity and team management
- Main productivity tool - be at the office
- Practical tools for productivity and work organization
- Sales management
- Plans going forward
Find out more on https://www.pursuitofscrappiness.co/
Support for this episode comes from Nexpay > https://paynexpay.com/
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Find out more on https://www.pursuitofscrappiness.co/