E134: Jim Harris on Spotting Patterns and Delivering The Wow

In this episode, James talks with Jim Harris, International Bestselling Author and Principal at Strategic Advantage.

To learn more about Strategic Advantage, visit https://jimharris.com/

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Episode Highlights:

• Discussion on disruption, generative AI, and evolving customer expectations in the insurance industry.
• Insights into the power and potential of generative AI in enhancing customer service and business efficiency.
• Exploration of innovative strategies for improving insurance services, such as automating processes and utilizing AI.
• Examination of the impact of technology trends on the insurance industry and how companies can adapt.
• Discussion of the importance of constant innovation and incremental improvements in the insurance sector.
• Analysis of the balance between personalized customer service and automation in insurance.