What Next | Daily News and Analysis Where Do Returned Gifts Go?
Dec 18, 2023
Amanda Mull, staff writer at The Atlantic, discusses the lack of transparency in retailers' return process. They explore the rise of online sales returns and the influence of Zappos. The podcast also delves into the handling and sorting of returned goods at return facilities, as well as the meticulous process for these products, including reselling, recycling, or destruction. It raises concerns about excessive landfill waste. Additional topics cover the detrimental effects of the consumer system on workers, the environment, and waste overconsumption. Tips for being a mindful online consumer are also shared.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 2min
The Rise of Online Sales Returns and the Influence of Zappos
02:11 • 2min
The Process of Handling and Sorting Returned Goods
03:52 • 4min
The Process of Handling Returns and Reverse Logistics
07:43 • 6min
Exploring 1990 and a Discount Offer
13:49 • 2min
The Harmful Impacts of the Consumer System
15:29 • 7min
Tips for Being a Mindful Online Consumer
22:02 • 3min