Transform Talks: The Supply Chain Transformation Podcast #67 - Embedding Customer-Centricity into your SCM Culture with Stuart Whiting
In this episode with Stuart Whiting, Senior Vice President, Global Supply Chain - Logistics & Planning at Schneider Electric, we discuss the essential role that customers play in shaping supply chain decisions. Do you truly know what your customers want? Have you thoroughly mapped out their buying behaviors? And have you put the organization in the eye of the customers? We answer these questions and explore the impact of customer-centricity in the new era of disruption.
About the speaker
Stuart is a senior supply chain executive with commercial, operational, and general management experience spanning country, regional, and global digital transformation roles within market-leading multinational corporations. He is currently the SVP, Global Supply Chain at Schneider Electric. Stuart is a proven leader in strategy formulation, alignment, and operational execution of complex transformations in parallel to day-to-day enterprise management. Such leadership has seen Stuart deliver continually improved customer and employee satisfaction results and a reputation as an inspiring, challenging, but fair people leader who believes strongly in his team members' coaching and support.
Awards
- 2006 Best Marketing Paper – Anzam Awards co-authored with Dr. John Gattorna.
- 2018 Gartner SCM Power of the Profession Awards Winner for Customer Innovation "How buying behavior, advanced analytics and digital capabilities help build a customer-centric logistics platform."
- 2020 Gartner SCM Power of the Profession Awards Winner for "Business Win of the Year" and "Supply Chain Breakthrough of the Year" for SMART Logistics.