450: The process that makes Thrive Market thrive – with Jonas Klink
Aug 21, 2023
auto_awesome
Jonas Klink, Vice President of Product Management & UX Design at Thrive Market, discusses the mission-driven product process. Thrive Market aims to make healthy and sustainable living easy and affordable. They curate a selection of high-quality, non-GMO, and organic products. Klink shares the importance of aligning the organizational mission with product vision and using OKRs to measure progress. He also emphasizes continuous learning and agile thinking in product management.
Having a mission and vision that are measurable and aligned with company goals allows for clear understanding and measurement of progress.
Integrating user research throughout the product development process helps design a user-friendly and accessible experience, resulting in increased sign-ups and improved growth.
Deep dives
Establishing a Measurable Mission and Vision
The Vice President of Product Management and UX Design at Thrive Market, Eunice Klink, emphasizes the importance of having a mission and vision that are measurable and aligned with the company's goals. By breaking down the organization's mission into specific and measurable objectives, such as making healthy and sustainable living affordable and accessible to all, the team can align their efforts towards achieving those goals. This approach allows for a clear understanding of what needs to be accomplished and how progress can be measured.
Designing a Customer-Centric Experience
Eunice highlights the significance of understanding customer needs and integrating user research throughout the product development process. By conducting continuous interviews, generative research, and assumption testing, the team gains valuable insights into customer pain points and preferences. This helps them design a user-friendly and accessible experience for members, resulting in increased sign-ups and improved member growth.
Empowering Teams for Successful Product Management
Eunice emphasizes the importance of democratizing access to member insights and making user research a responsibility shared among the UX design and product management teams. By empowering teams to run their own studies and experiments, the organization can gather data and insights more quickly, enabling rapid iteration and informed decision-making. This approach reduces reliance on dedicated user research teams and ensures an agile and effective product development process.
Continuous Learning and Experimentation
Eunice encourages product managers to embrace continuous learning and experimentation to improve their craft. By staying up-to-date with the latest industry trends, practices, and insights, product managers can bring fresh perspectives and ideas to their organizations. Eunice also emphasizes the value of trying new approaches, learning from failures, and iterating on strategies to find what works best for each individual or team. By actively consuming knowledge and putting it into practice, product managers can enhance their skills and drive innovation in their organizations.
Thrive Market’s VP of Product Management discusses mission-driven product process Jonas Klink is joining us. He is the Vice President of Product Management & UX Design at Thrive Market, the health-first membership for conscious living. He is responsible for the company’s entire product portfolio, shepherding a lean virtual team of 10 Project Managers & UX […]
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode