Topic: The future of retail.
Rhonda Hiatt discusses her childhood and professional development (02:24), the state of retail (16:41), trends shaping its future (18:09), the impact of emerging technologies on retail from a CX standpoint (27:41), generational differences in views on retail (32:36), the role of employee experience in retailer success (37:25), an inspiring hyper-experiential retail case study (39:54), the balance between personalization and privacy (42:58), and the new CEO of Clear’s parent company, M&C Saatchi (46:44).
