Lead the People #111: How Compassionate Leadership Breaks Down Silos for Better Patient Outcomes with Geoffrey Smith
Geoffrey leverages a diverse 25+ year career in Human Capital Management, specializing in employee engagement, leadership development, and culture change initiatives in the workplace. His journey has ranged from working for the corporate industry leader, to building his own entrepreneurial start-up from the ground up. Currently he supports innovative employee/patient/caregiver/human experience leaders, nurse and clinician entrepreneurs, and hospital administration, consulting them on and modernizing people and talent activation strategies to make a true impact on those that both provide and receive care. Geoffrey also hosts the Mo-ments of Experience podcast on the People Forward Network.
Top 3 Takeaways
- Business is personal. Geoffrey's experience with his wife's cancer treatment revealed how every employee interaction, from nurses to food service workers, impacts patient care. Your business is no different.
- The time is now. Healthcare systems often treat employee engagement as an annual event rather than a dynamic, team-based process. Your feedback systems need to match your operating reality.
- People treat patients. While healthcare leads in clinical innovation, it lags decades behind in people strategy. The combination of administrative burdens, broken systems, and staffing challenges disconnects caregivers from their original healing purpose. Don’t let this happen to you.
From Our Sponsor
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From the Source
"Employee engagement in some industries could be considered a buzzword, but in healthcare, it's a necessity for optimal patient outcomes."
"Healthcare is at the forefront of clinical innovation yet lags 30 years behind the private sector in people strategy."
"I just teach everyone to lead with compassion. It's that simple and everyone buys in and everyone feels like they have their back."
"There's two sides to care as a doctor. There's the science but the most important part is the art. The art is being human."
"The healthcare system was never designed. It just evolved. And as a 24/7, 365 business, it's hard to change the tires on a moving bus."
Connect with Geoffrey
Website: https://www.mo-mentsofexperience.com