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The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis
Work Disruption? Klarna's AI Assistant Does Work of 700 Full Time Agents
Feb 28, 2024
14:52
Snipd AI
Klarna's AI chatbot by OpenAI handles tasks of 700 agents, Apple shifts focus to AI, Google CEO addresses bias in Gemini app, AI model advances and Google's deals with publishers, Microsoft's small investment in Mistral, and Apple's strategic shift to AI post-cancellation of electric car project.
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Quick takeaways
- Klarna's AI chatbot handles tasks of 700 agents, boosts customer service efficiency.
- Apple shifts focus to generative AI, signaling strategic move for future growth opportunities.
Deep dives
Impact of AI on Jobs in Fintech: Klarna's AI Assistant Success
Klarna implemented an AI assistant powered by OpenAI and saw significant customer service improvements. In just one month, the AI bot handled 2.3 million conversations, the majority of customer chats. Achieving comparable customer satisfaction to human agents, it also increased accuracy in issue resolution and reduced repeat inquiries by 25%. Notably, Klarna stated that the AI bot performed equivalent work to 700 full-time agents, sparking discussions on AI's job impact.
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