Jay and Jeff take some time to hit on Internal Team Communication and Board Reporting:

Internal Communication
- Find ways to share the hypothesis and tactics that have been Implemented - possibly release this company-wide and Mondays/Fridays so everybody knows whats happening
- Find Intimate 1v1 ways to record a video and share It with an Individual, a team or customers when trying to give updates
Board Reporting
- Focus on the retention forecast
- Focus on the upcoming renewals
- Leverage the board members to gather their Insight from the market (I.e. what're they seeing In other companies)

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Internal Communication and Board Reporting during COVID