AI, Humans & the Future of CX 🚀

What happens when AI meets the human side of customer experience?

In this episode, we discuss:

How to break down silos across voice, email, chat, and social

Where AI is making the biggest impact today (agent assist, routing, analytics)

Why balancing automation with empathy is the real differentiator

How CX leaders can shift from cost centers to revenue drivers

Hidden costs of tech sprawl and the smarter way forward

Why security and compliance can make or break CX

💡 Pat Reetz, Chief Growth Officer at LinkLive, brings 20+ years of experience in product, marketing, and digital transformation, shaping CX solutions in highly regulated industries like healthcare and finance.

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Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.