In this episode, I talked with a real lawyer who built a customer service-focused law firm, John Strohmeyer.

John discusses customer service for law firms, including the technology required to provide excellent, high-level customer service. He talks about the importance of customer service and how it can benefit a law firm.

In the conversation, John describes how his experience working at the Four Seasons Hotel influenced his decision to start his own law firm. He explains that he saw how the hotel treated its customers and wanted to bring that same level of service to his law practice. He talks about how his firm is focused on customer service and how that is one of the things that sets it apart from other firms.

Highlights

• Getting to know the guest: John Strohmeyer. - 1:23
• What happened to the Astros' Owner and GM? - 2:10
• How he got interested in customer service. - 4:10
• Viewing the company is customer-service focused. - 7:54
• The unique thing he’s sharing with his clients. - 11:50
• How customer service and marketing roles function in a law firm. - 14:42
• What the podcast, No Unfinished Business podcast, is all about. - 18:26
• The importance of a modern law firm using technology, building workflows or processes and then doing automation. - 21:26
• What text expander is. - 26:17 Episode Resources
• Connect with Jared Correia
• jared@redcavelegal.com
• https://redcavelegal.com/
• https://www.linkedin.com/in/jaredcorreia
• https://twitter.com/RedCaveLegal
• Connect with John Strohmeyer
• https://www.linkedin.com/in/johnthelawyer
• https://www.strohmeyerlaw.com/
• https://www.fivestarcounsel.com/
• No Unfinished Business Podcast
• Five Star Counsel Episode 66