Season 1 - #29 - Kat Kennedy CXO, Degreed

In this episode, Joe sits down with Kat Kennedy, Chief Experience Officer at Degreed, to explore the evolving landscape of learning, skill development, and the future of work. With nearly a decade at Degreed, Kat has been at the forefront of shaping enterprise learning experiences and redefining how companies develop their people.

Tune in as we discuss:
🔹 The DNA of a great customer experience—why partnership matters most
🔹 How Degreed helps companies understand, upskill, and empower employees
🔹 The future of work—why job titles & roles are outdated
🔹 Why simplicity is often the best solution in tech & business
🔹 How video & asynchronous communication are changing customer interactions
🔹 How Degreed scales customer feedback into its roadmap
🔹 The power of storytelling & community in building a loyal customer base

Kat also shares her passion for rethinking the way companies define work, why automation is reshaping skill-building, and how technology can create more human-centric workplaces.

🎧 Don't miss this deep dive into the future of learning, skill-building, and employee experience!

Episode Chapters & Timestamps:

📌 [0:01] - Introduction & Kat’s background at Degreed
📌 [1:08] - What is Degreed? Helping companies understand & develop skills
📌 [3:45] - The DNA of a great customer experience—why partnership is key
📌 [6:58] - How customer feedback drives product & roadmap decisions
📌 [10:56] - Scaling customer advisory boards & real-time feedback
📌 [14:20] - The power of async communication & video in CX
📌 [16:56] - How Degreed is shaping the future of learning & skills
📌 [19:59] - Why companies need better definitions of work
📌 [25:40] - The role of automation & AI in workplace transformation
📌 [28:08] - Predictions for the future of work & learning