Welcome to another episode of Business Lunch! In today’s episode, Roland dives into one of the biggest reasons businesses fail to scale: hiring the wrong operators or not hiring them at all. He breaks down the key differences between COOs and CFOs, why founders are often terrible at operations, and how to stop building your company on a house of cards. If you’ve ever struggled with finance, HR, or finding someone who can truly run the day-to-day operations, this episode is for you.

Highlights:

“The COO role is the most misunderstood position in the company.”

“If you don’t have great HR, you don’t have a great company.”

“Finance is the GPS of your business. Without it, you’re driving blind.”

“Hiring a fractional CFO before you need one is like turning on headlights before it gets dark—it keeps you safe.”

Timestamps:

00:00 The Operational Blind Spot

01:38 COO vs. Integrator vs. Operator

04:57 The Real Job of a COO

07:21 Why Founders Suck at Ops

09:14 The CFO as Business Strategist

12:06 HR: The Most Undervalued Department

14:43 Don’t Wait to Hire a Fractional CFO

17:50 Delegation vs Abdication

19:46 How to Audit Your Org Chart

22:10 Final Thoughts on Scaling Smarter

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