Transformation—Artificial Intelligence

Predictive analysis. Machine learning. Robotic automation. AI technologies are coming of age—and it’s time for them to start earning their keep. Learn how organizations are turning the hype into hard numbers.

Oliver Broom, program director for artificial intelligence and data and analytics for Virgin Media in London discusses how AI is transforming the customer experience.

Sindhu Joseph, co-founder and CEO of CogniCor Technologies in San Francisco, talks what it takes to define and deliver clear ROI as an organization integrates AI technology.

Veronika Sokolova, an intelligent automation program manager for British Telecom in London, shares how robotic automation is streamlining global operations.

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Key Themes:
[00:30] Trends in artificial intelligence
[02:45] The business case for robots
[04:43] End-to-end automation
[06:56] Defining and delivering AI ROI
[11:35] Transforming the customer experience
[14:55] The future AI roadmap
[17:55] AI’s impact on the workforce