Lunch Hour Legal Marketing : Turning Around a One-Star Review

Gyi and Conrad review the latest news. First up: Clio’s “blind date” with HubSpot. They wonder about the development of Clio Grow, its relationship with HubSpot, and customer relationship management options for law firms. 

In the Clio Legal Trends Report Minute, Gyi and Conrad consider the quarter of lawyers who don’t meet clients virtually and the third of lawyers who don’t support electronic document sharing and e-filing. Back in the day, exceptional customer service was a bonus. Nowadays, exceptional is the expectation, Gyi and Conrad say.

When it comes to legal marketing conferences, Gyi and Conrad shun pay-to-play speaking spots. Their alternative? The no-BS Bedlam legal marketing conference coming up on May 26. They preview the lineup with guest and Bedlam co-presenter and legal marketing frenemy Casey Meraz. 

Listen for the code for the remaining #LHLM free registration spots. 

Closing the episode, Gyi and Conrad talk one-star reviews and how to and how not to respond. 

Pro tip: It’s possible to turn a terrible review from a competitor into a positive. Gyi and Conrad explain how.

Special thanks to our sponsors Alert Communications, LexisNexis® InterAction®, LawYaw and Clio.

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