Returning today is the great and brilliant Luca Scagliarini, Chief Product Officer of Expert.ai (formerly Expert System). Expert.ai is a public enterprise services company specializing in Natural Language Processing (NLP). Expert System went public in 2014 and continues to grow, raising $29.4 million to expand its AI text extraction & analysis capabilities in 2020. Its clients include giants like Dow Jones, Vodafone, and the U.S. government. Expert.ai's approach combines symbolic human-like comprehension and machine learning to transform language-intensive processes into practical knowledge. In this episode, Luca helps us dive into: the "war" between symbolic & ML techniques for NLP, when to use NLP to support financial services, and what companies often get wrong. Want to learn more about unlocking the business value of NLP? Get Emerj's PDF guide: emerj.com/nlp1