Ep. 79: What Makes Customers Buy? It's Not Always What You Think

In the US, we're used to seeing sale signs that tout 40% discounts. However, consumers in China are more likely to see signs that promote the percentage a customer will have to pay after the price cut. This seemingly subtle shift speaks to the underlying motivations that inform a customer's buying decisions, says Angela Lee, a consumer psychologist and marketing professor at Northwestern University's Kellogg School of Management. In this episode, Angela discusses how culture and emotions influence brand loyalty and buying choices.