Cyber criminals have seriously damaged some household names recently - M&S, Co-op, North Face, Harrods - but what really happens behind the scenes when a business is hacked?

Evan Davis speaks to the former head of information security at Royal Mail about the major attack it suffered in 2023 - from the initial alert and the eye-watering ransom demand, to the media leak and the long, slow rebuild.

Plus, how should you negotiate with hackers, how sophisticated have they become, and how do they choose their victims?

Evan is joined by:

Jon Staniforth, former Chief Information Security Officer (CISO) at Royal Mail; Lisa Forte, founder and partner, Red Goat.

Production team:

Producer: Simon Tulett Editor: Matt Willis Sound: Nathan Chamberlain and James Beard Production co-ordinator: Sophie Hill and Janet Staples

#260 - The Second Plane