Becker’s Healthcare Podcast Vi-Anne Antrum, System Chief Nursing Officer, Cone Health
Jun 20, 2025
Vi-Anne Antrum discusses Cone Health's innovative use of AI to boost patient engagement, particularly in managing chronic conditions like hypertension. She highlights the surge in primary care appointments resulting from these efforts. The conversation dives into the pressing financial challenges in healthcare and emphasizes the need for compassionate and curious leadership. Additionally, transformative technologies are explored, showcasing advancements in revenue cycle management and operational efficiency, paving the way for effective healthcare delivery.
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Episode notes
AI Success in Patient Engagement
- Cone Health partnered with Lirio to use AI for engaging patients with chronic conditions, focusing on hypertension management.
- They outreached to 3,000 patients, with 58% scheduling and mostly keeping primary care appointments.
Healthcare Faces Financial Uncertainty
- Financial pressures and an uncertain regulatory environment are the biggest challenges facing healthcare now.
- Preparing adaptable solutions ensures continuous exceptional care despite political or economic uncertainty.
Leadership Lesson: Grace and Curiosity
- Lead with grace and curiosity by listening deeply to frontline staff experiences.
- Simplify processes and avoid assumptions to foster better understanding and effective problem-solving.