Becker’s Healthcare Podcast Agility, innovation, and heart: How Phoebe Sumter is redefining nursing leadership
Oct 29, 2025
In this engaging discussion, Dr. Kelsey Reed, Chief Nursing Officer and Chief Operating Officer at Phoebe Sumter Medical Center, shares her insights on evolving nursing leadership. She highlights the synergy of combining nursing and operational roles to enhance patient care. Kelsey delves into the launch of virtual nursing roles, allowing for better support without replacing bedside nurses. She also discusses innovative technology adoption in clinical settings and initiatives like the Nurse Residency Program that empower and prepare the next generation of nurses.
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Clinical And Operational Synergy
- Nursing leadership and operations are naturally intertwined and must inform each other in real time.
- Kelsey Reed acts as a bridge to align operational priorities with bedside realities to improve flow and satisfaction.
Solving ED Delays Through Cross Teams
- An ED patient flow problem felt like a nursing staffing issue until cross-department collaboration exposed system causes.
- Bringing transport, environmental services, and dietary to the table reduced delays and boosted staff and patient satisfaction.
Pilot Fast In Small Settings
- Pilot new technologies in smaller facilities to move quickly and gather real-time feedback.
- Use controlled pilots to prove concepts before scaling across the health system.