The Role of Leadership in Building a Successful Customer Success Team ft. James Manderson (Braze)

In this episode of [Un]churned, host Josh Schachter talks with James Manderson, Senior Vice President of Global Customer Success at Braze, a leading marketing platform that helps brands interact with their customers in real time. 

Josh and James discuss:   

• Evolution of the Customer Success Department at Braze
• Importance of specialization in roles and incentive plans tailored to specific roles
• Monitoring teamwork through showcases, analytics, and ops team
• Importance of personalization and real-time communication
• Role of Leadership in career growth

👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams.

👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/

👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.

👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter