Supply Chain Now How AI and Innovation are Reshaping Procurement featuring Todd Heimes with Amazon Business
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Dec 8, 2025 Todd Heimes, Vice President at Amazon Business, shares insights from his 26-year journey at Amazon, emphasizing the company's global expansion efforts in Europe, Japan, and India. He discusses how AI is revolutionizing procurement by eliminating inefficiencies and streamlining purchasing workflows. Todd introduces innovative tools like the Amazon Business Assistant and Spend Anomaly detection, designed to enhance customer experience. He also advises supply chain leaders to prioritize data mastery to navigate challenges and make informed decisions.
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The 'Do Both' Moment
- Todd Heimes recounts a pivotal S-Team meeting debating marketplace product pages and learned to 'do both' for customers.
- That lesson drives Amazon Business to build solutions for both small firms and large enterprises simultaneously.
Consumers Expect Consumer UX At Work
- Business customers wanted the same consumer shopping experience they knew from Amazon.
- Amazon Business built procurement features on top of that familiar consumer UX to meet business needs.
Transparency Drives Procurement Adoption
- Employees expect transparency on price and delivery like their consumer experience.
- Procurement systems that feel like a black box frustrate users and drive demand for better UX.