3 Takeaways 3 Habits That Separate Great Communicators from Everyone Else (#266)
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Sep 9, 2025 
Joining the discussion is Charles Duhigg, a Pulitzer Prize-winning journalist and author of Super Communicators. He reveals that great communication isn't about charisma—it's about learnable habits. Discover how becoming a super communicator involves active listening and adaptability. Duhigg also dives into the challenges of guiding patients in difficult conversations and shares insights on mastering various virtual communication platforms. He emphasizes the importance of personal connections, even in remote settings, to foster better relationships.
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Communication Is A Practiced Skill
- Communication is a set of skills anyone can practice until they become habitual.
- Consistent super communicators intentionally think about and rehearse these skills.
Surgeon Changed Outcomes By Asking One Question
- Dr. Adai Bafar found patients ignored his medical advice until he changed how he started conversations.
- Asking "What does this diagnosis mean to you?" revealed patients' emotions and altered outcomes.
Open With Deep, Specific Questions
- Start short interactions with deep, specific questions to invite meaningful responses.
- Follow up to show you're listening and to draw out richer information.
